Frequently Asked Questions
this page may answer questions that you may have; if not call us and we’d be more than happy to answer your questions.
Q. How does it work?
We class our events into two categories:
A. Prepaid Events where the driver will serve your guests, as per the items you pre-order.
- Complete a booking request on line.
- Once we receive your booking request, we will email you our availability (check Junk Mail) and quote.
- There will be a confirm button on the email to reply with, should you wish to proceed with a booking.
- Once you click “Confirm” on the quotation email; the booking system will instantly send you an Invoice based on our quote.
- The Invoice Invoice will have payment details on it. Please follow these instructions as no booking is final until deposit or payment has been made by you.
- Once you payment/deposit is received you will receive a Receipt for your payment as well as the contact number for the designated driver for your event.
B. Selling Events where the driver will sell their goods at your event
Drivers are happy to attend free of charge and sell their goods at certain events.
Events that qualify for this service:
- Schools Fetes
- Charity Fund Raising Events
- Sports Club Events
- Complete a booking request on line.
- Once you receive our email that we are available (check Junk Mail), there will be a confirm button on the email to reply with, should you wish to proceed with a booking click on Confirm,
- Once you click “Confirm” you will instantly receive our designated driver’s details.
Q. Our event is a selling type of event, do the drivers make any donation towards us?
A. Yes, drivers are happy to donate from their sales to schools, charities and sporting clubs. Please indicate that wish to receive a donation when completing the Booking Request.
Q. I have submitted a Booking Request how long until I get a reply?
A. It could take up to 72 hours for you to receive a reply.
Q. I have received a reply but it arrived late what do I do as I have booked someone else?
A. Simply let us know that our service no longer required or just do nothing at all and the Booking Request will automatically cancel once event date has lapsed.
Q. I have received a quote and availability and clicked “Confirm” but I received a message saying the driver is no longer available.
A. We may cancel our availability for any event non-Confirmed events and take on other events that do confirm. It is advisable to Confirm your event asap to ensure you do not miss out.
Q. I have confirmed my booking and wish to cancel what happens.
A. for selling events: Notify us of the cancellation and our driver will be accordingly
B. for prepaid events: Notify us of the cancellation and the driver will be notified accordingly
Please note our cancelation policy:
- Events cancelled 30 days before event date will receive a full refund of their deposit/payment (less any credit card charges if paid by credit card), if payment has been made.
- Events cancelled 30 – 7 days or less before event date are subject to a 20% cancellation fee
- Events cancelled less than 7 days before event date will incur a 50% cancellation fee plus the cost of any specially pre-ordered perishable items such as Hot Dogs, Donuts, Pop Corn and Fairy Floss.
Q. Can I reschedule my booking?
Yes you may reschedule your booking in the case of rain or your schedule being changed for any reason. We will try our best to accommodate your new schedule subject to our availability.
Rescheduling your event does not alter the original booking date for the purpose of future cancellation of your event.
Q. Are all you vans pink and white?
A. Yes! (night & day view below)
